Support

One address, answered by a person.

Contact

Write to klubx.app@proton.me about anything: a bug, an account you cannot get back into, a privacy request, or something you have seen in a club that should not be there.

We aim to answer within a few days. Some requests have deadlines set by law and those are shorter: a privacy request under the GDPR is answered within one month, and under Panamanian law within ten working days for access and five for correction.

Reporting something in a club

Every post, comment, photo, message and member in KlubX can be reported from inside the app — the ··· menu on the item, or Report on a member's profile. Reports go to the admins of that club, who are the people who know the members and can act.

You can also block another member. Blocking works in both directions: they can no longer message you, and neither of you sees the other's posts.

If something is illegal, or if the club's own admins are the problem, write to klubx.app@proton.me. That channel does not depend on any club admin agreeing with you.

Lost password

On the sign-in screen, choose Forgot password and enter your email. You will get a link that lets you set a new one. For your protection the screen says the same thing whether or not there is an account with that address.

Deleting your account

You can delete your account yourself, from inside the app or from this site. How to delete your account.